March Uptime Tips - 365 Center

PACCAR's New 365 Center Sets the Standard for Customer Service

When commercial vehicles are sidelined by breakdowns or mechanical problems, getting the issue diagnosed and repaired quickly can make the difference between a minor inconvenience and a major setback. Fleet operators rely on PACCAR Parts to keep their trucks running.  The PACCAR Parts’ 365 Center maximizes fleet performance by offering comprehensive aftermarket support around the clock, 365 days a year.

The PACCAR Parts’ 365 Center gets broken down tractor-trailers back on the road fast by organizing its personnel into strategic teams that specialize in four areas of fleet support: Vehicle Support, Roadside Assistance, Technical Research and Customer Service.

The Vehicle Support Team is responsible for complete powertrain assistance. The Roadside Assistance Team is committed to providing support when an issue arises in order to maximize customer uptime. The Technical Research Team and the Roadside Assistance Team collaborate to procure the right parts for customers. The Customer Service Team is responsible for expediting the right parts to dealers to get fleets back on the road in the shortest span of time.

Having a professional and reliable uptime solution to turn to when trucks are performing sluggishly provides fleet operators with peace of mind. Idle trucks produce no revenue, and shaving days or even hours off repair times can greatly impact bottom lines. PACCAR’s new 365 Center provides an uptime solution for the 21st century with MX-engine trained mechanics who use the latest and most sophisticated proprietary diagnostic equipment and support staff who are backed up by a comprehensive roadside management system.

This kind of customer-focused thinking behind the PACCAR Parts’ 365 Center has helped PACCAR to become a global leader in customer support. To accommodate future growth, it will leverage new technology such as the expanded use of service management and remote diagnostic tools. PACCAR is committed to improving fleet efficiency and exceeding customer expectations, and our new 365 Center provides a level of personalized service that is unmatched.